Refund policy

Returns

We want you to be satisfied with your purchase.
If you wish to return an item, you may do so in accordance with the terms below.

EU Customers – Right of Withdrawal

If you are located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU consumer protection law.

To exercise your right of withdrawal:

You must notify us in writing within 14 days of delivery
The item must be returned in unused condition and in its original packaging

Eligibility for Returns

To be eligible for a return:

The item must be unused, uninstalled, and in the same condition as received
The item must be returned with all original packaging and accessories
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Items that have been installed, modified, or damaged
Items returned incomplete or not in original condition
Items returned outside the allowed return period

Return Process

Contact us at petter@astromengineering.com within the applicable return period
Include your order number and reason for return
If approved, you will receive return instructions

Please do not return items without contacting us first.

Return Shipping

Customers are responsible for return shipping costs
We recommend using a tracked and insured shipping method
We are not responsible for items lost or damaged during return shipment

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Original shipping costs are non-refundable
Refunds are processed within 5–10 business days

Exchanges

We do not offer direct exchanges.
If you wish to order a different item or variant, please place a new order and return the original item according to this policy.